Cancellation & Returns

Models R Go want you to be completely satisfied with your purchase. However we understand that from time to time you may wish to cancel an order or return a product to us.

We have created this Cancellation & Returns policy to enable you to cancel an order and/or return products to us in appropriate circumstances. This policy applies to personal customers only, irrespective of your geographical location.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, The Consumer Rights Act and Alternative Dispute Resolution Regulations 2015).

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use this model cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement of loss of value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:-

a)      14 days after the day we received back from you any goods supplied, or

b)      (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

c)      If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate you cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct costs of returning the goods.

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Goods value is diminished where manufacturer packaging and seals are broken.

Cancellation Form (copy and paste this text to your email or word processor). [*] delete as appropriate

To Models R Go

I/We[*] hereby give notice that I/We[*] cancel my/our[*] contract of sale of the following goods:


List the goods


Order no.:

Ordered on/received on date[*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper)



Faulty or Incorrect Goods

The buyer should inspect the goods immediately upon receipt. If the goods are faulty, missing parts, sent in error or have been mis-represented on our Website then you will be entitled to a full refund (including delivery costs) plus any return postal charges. Note however that this policy does not cover faults caused by accident, neglect or misuse on the part of the buyer. Please contact Models R Go before returning faulty or not-as-described goods.

Alternative Dispute Resultion

Customers with complaints must give Models R Go the chance to resolve the issue directly with the customer before approaching an Alternative Dispute Resolution (ADR) body. If we can't resolve the problem you can contact The Retail Ombudsman for independent advice on 0845 680 3548 or write to them at: The Retail Ombudsman, 33rd Floor, Euston Towers, 286 Euston Road, London, NW1 3DP. Email: enquiries@theretailombudsman.org.uk. Web address: www.theretailombudsman.org.uk